Terms of Service

These Terms of Service ("Terms") govern your access to and use of the RedlineAI Application and any related websites, mobile applications, features, content, products, or services we provide (collectively, the "Service"). The Service is operated by RedlineAI ("RedlineAI," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms. If you do not agree, you must not access or use the Service.

You represent that you are at least the age of majority in your place of residence and that you have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes the organization.

1. Educational Purpose Only; Not Legal Advice; No Professional Relationship

The Service is an educational tool designed to help consumers better understand legal, contractual, governmental, and other formal documents and the kinds of situations in which those documents commonly arise. The Service may generate plain-language explanations, summaries, examples, checklists, templates, and draft communications intended to support learning and comprehension.

The Service does not provide legal advice, legal opinions, legal determinations, or professional services of any kind. RedlineAI is not a law firm, does not act as an attorney, and does not represent you. Your use of the Service does not create an attorney-client relationship, fiduciary relationship, or any other professional relationship between you and RedlineAI. Any references to "rights," "obligations," "risks," "deadlines," "options," or similar concepts are general, educational descriptions of commonly encountered considerations and are not a statement of what the law requires or permits in your specific circumstances.

If you need legal advice, you should consult a licensed attorney in your jurisdiction. If you need other professional advice, you should consult an appropriate qualified professional.

2. Not for Emergencies or Time-Critical Legal Situations

The Service is not designed for emergency use or for making time-critical legal decisions. If you are facing immediate risk of harm, imminent deadlines, court hearings, enforcement actions, eviction, deportation, criminal allegations, domestic violence, restraining order matters, or any other urgent situation where delay could materially affect your rights, you should seek assistance from qualified professionals or appropriate emergency resources immediately.

You acknowledge and agree that you will not use the Service as your primary or sole source of information in urgent situations and that you remain responsible for meeting all deadlines and requirements applicable to your circumstances.

3. Artificial Intelligence Limitations; No Guarantee of Accuracy; User Must Verify

The Service uses artificial intelligence, including generative AI, to produce educational content. You understand and agree that AI-generated outputs may be inaccurate, incomplete, ambiguous, outdated, or misleading; may omit important information; may misinterpret document language; and may produce content that appears confident even when incorrect. The Service may not reflect recent changes in law or jurisdiction-specific rules. The Service may not identify every issue, risk, or relevant fact.

RedlineAI does not guarantee the accuracy, completeness, reliability, suitability, legality, or usefulness of any output. You are solely responsible for reviewing, verifying, and validating any output before using it, sharing it, sending it to another person, or taking action based on it. You agree that you will exercise independent judgment and, where appropriate, obtain professional review.

4. Your Responsibilities; Inputs; Decisions; Outcomes

You are solely responsible for (a) the information you provide, (b) the documents you upload, (c) the completeness and accuracy of your inputs, (d) the decisions you make, and (e) the actions you take. Outputs are generated based on the information available to the Service; incomplete or incorrect inputs can materially change results.

You acknowledge and agree that you assume all risk arising from your reliance on the Service and that you remain responsible for all outcomes, including any communications you send, forms you file, deadlines you miss, money you spend, or disputes that arise. You agree not to represent the Service's outputs as attorney-reviewed, legally binding, or definitive.

5. User Content; Document Uploads; Permissions; Sensitive Information

"User Content" means any document, text, information, data, or materials you upload, submit, transmit, or otherwise provide through the Service. You retain ownership of your User Content. By providing User Content, you represent that you have all rights and permissions necessary to provide it and to grant the rights described in these Terms, and that your User Content does not violate any law or third-party rights.

You grant RedlineAI a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, analyze, and use your User Content solely to operate, maintain, secure, troubleshoot, improve, and provide the Service, including to generate outputs requested by you, prevent fraud and abuse, enforce these Terms, and comply with legal obligations.

The Service is not a secure channel for privileged, confidential, or highly sensitive information. You should not upload information you would not want disclosed if security were compromised. You acknowledge that no system is perfectly secure and that you provide User Content at your own risk.

6. Privacy; Data Handling; Communications Not Privileged

Your use of the Service is subject to our Privacy Policy, which is incorporated by reference into these Terms. You acknowledge that communications through the Service are not protected by attorney-client privilege and are not confidential legal communications. You understand that outputs and your interactions may be retained to provide the Service, improve performance, and maintain safety and security.

7. Accounts; Security; Unauthorized Use

If you create an account, you are responsible for safeguarding your credentials and for all activity under your account. You agree to notify us immediately of any unauthorized access or use. We are not responsible for losses arising from unauthorized use of your account.

8. Paid Features; Billing; No Refunds; Chargebacks

Some features require payment, including pay-per-use interactions and subscriptions. When you purchase paid features, you authorize us to charge your payment method for the applicable fees, taxes, and charges. Prices and offerings may change at any time, and we may present different plans to different users. Fees are generally non-refundable and non-creditable, except as required by law or as expressly stated by us in writing.

Because the Service provides immediate access to digital content and processing, you agree that once a paid interaction is delivered or a subscription period begins, you may not be entitled to a refund. You agree not to initiate chargebacks except in cases of actual unauthorized transactions. We may suspend or terminate your access for chargebacks or suspected fraudulent activity.

9. Templates, Draft Communications, and Third-Party Interactions

The Service may generate draft communications, templates, or example language. You acknowledge that these are educational starting points and may not be appropriate for your circumstances or jurisdiction. You are solely responsible for the content of any message you send, any form you submit, and any interaction you have with landlords, employers, agencies, insurers, creditors, courts, or any other third party. We are not a party to any dispute and have no responsibility for third-party responses or outcomes.

10. Acceptable Use; Prohibited Conduct

You agree not to misuse the Service. You will not use the Service to violate any law, to harass or defraud others, to impersonate others, to infringe intellectual property, to submit malicious code, to attempt to gain unauthorized access, to scrape or extract data, to reverse engineer, to bypass usage limits, or to use outputs to provide legal advice or legal services to others. You will not represent outputs as professional advice or as a substitute for counsel.

We may investigate suspected violations and may suspend or terminate access at our discretion.

11. Intellectual Property; Limited License; Feedback

The Service, including its software, workflows, user interface, models, prompts, templates, and all underlying technology, is owned by RedlineAI or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-transferable, non-exclusive license to access and use the Service for personal, non-commercial use.

If you provide suggestions, feedback, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without compensation or attribution.

12. Links and Third-Party Services

The Service may reference or link to third-party sites, services, or content. We do not control third parties and are not responsible for their content, policies, or practices. Your dealings with third parties are solely between you and the third party.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, REDLINEAI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, RELIABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, AND THAT OUTPUTS WILL MEET YOUR NEEDS OR EXPECTATIONS. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

14. Limitation of Liability; Release

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REDLINEAI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, YOUR RELIANCE ON OUTPUTS, OR ANY COMMUNICATION OR DISPUTE WITH ANY THIRD PARTY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO REDLINEAI FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

YOU AGREE TO RELEASE REDLINEAI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND AGENTS FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICE OR RELIANCE ON OUTPUTS, EXCEPT TO THE EXTENT SUCH RELEASE IS PROHIBITED BY LAW. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542 TO THE EXTENT PERMITTED BY LAW, WHICH STATES THAT A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE.

15. Indemnification

You agree to defend, indemnify, and hold harmless RedlineAI and its officers, directors, employees, contractors, affiliates, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your User Content, your use of the Service, your reliance on outputs, your communications with third parties, your violation of these Terms, or your violation of any law or third-party rights.

16. Suspension; Termination; Availability of Outputs

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including to protect users, enforce these Terms, comply with law, or prevent misuse. You may stop using the Service at any time. We do not guarantee that any outputs, history, or stored data will be available indefinitely, and you are responsible for saving any content you wish to retain.

17. DMCA and Copyright Complaints

If you believe that content on the Service infringes your copyright, you may submit a notice to us at legal@redlineai.app with sufficient information to identify the copyrighted work and the allegedly infringing content, your contact information, a statement of good faith belief, and a statement made under penalty of perjury that the information is accurate and that you are authorized to act. We may remove content and may terminate repeat infringers as appropriate.

18. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Service are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

19. Dispute Resolution; Binding Arbitration; Class Action Waiver

You and RedlineAI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration, except that either party may bring claims in small claims court if eligible. Arbitration will be conducted by the American Arbitration Association (AAA) under its applicable rules. The arbitration will take place in New Castle County, Delaware, unless the parties agree otherwise. The arbitrator may award the same damages and relief as a court, subject to the limitations in these Terms.

You agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class action, collective action, private attorney general action, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding. If this class action waiver is found unenforceable, then the entirety of this arbitration section will be null and void to the extent required by law.

20. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we may provide notice by posting the updated Terms through the Service or by other reasonable means. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

21. Severability; Waiver; Assignment; Entire Agreement

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to enforce it later. You may not assign these Terms without our prior written consent, and any attempted assignment without consent is void. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

These Terms, together with the Privacy Policy and any additional terms presented for specific features, constitute the entire agreement between you and RedlineAI regarding the Service and supersede all prior agreements or understandings.

22. Contact Information

RedlineAI
legal@redlineai.app